Legos, Change Management, and Making Next Steps Clear and Easy to Take (4-29-26)

Last week was about Legos, change management, and breaking builds down into achievable milestones. This week is about Lego instruction manuals and making it easy to take the next step.

This is going to sound weird. One of my favorite things about Lego sets are their instructions. Lego does a fabulous job of making the next steps clear and easy to execute. This enables me to spend more time on building vs being confused by what is going on (which is how I feel about non-Lego brands).

Lego does a few specific things to make it easy to take the next step. First, they break the build down into sections, which we discussed last week. Second, each step is small and manageable. They don’t ask you to do too much in one step. You just put together a few pieces and then move to the next step. Third, each step clearly outlines what you need, so you can make sure you’re ready. Last, they will do special callouts if something is particularly tricky or might be missed.

How does this all stack together? Think about work for a moment. Have you ever been part of an initiative and said something like, “I understand why we are trying to go there. I just don’t know HOW.” This is something I hear a lot, and something I’ve experienced quite a few times throughout my career. When this happens, it is because the immediate next step is unclear. Imagine if we had Lego directions to guide us. Imagine if we had plans in place that helped make it easier to take the next step. No matter where you were in the process you’d be able to say, “Here is the action I’m supposed to take.” That would enable us to spend less time lost in swirl and more time executing. As leaders, it’s on us to help drive this level of clarity.

The challenge: How will you make the next steps clear and easier to execute?

Bonus: I recognize that things are always evolving, so the directions may not be as simple and straight forward as Lego instructions. However, we can all make sure we are clear about what is moving in the right direction. We can all make sure that we make it easy to take the next step. For example, it’s really easy to say, “Just use AI to go faster,” but that’s not helpful to anyone, because it lacks so much clarity that it becomes overwhelming and paralyzing. Even if people would randomly use AI, it doesn’t mean it would be good. A better approach would be, “We can use AI to make this specific part of this process better. To get started, use X AI tool to solve Y problem. Here is the first step to take to get you going…”

Have a jolly good day,

Andrew Embry

Legos, Change Management, and Clear Milestones (4-22-26)

Last week we kicked off our series about Legos and change management by focusing on knowing what you’re building. This week is about breaking Lego builds down into sections and having clear milestones.

My parents bought me this Spider-man set a few years ago for Christmas and it’s one of my all-time favorites. It is comprised of 2099 pieces. Imagine how difficult that would have been if all of the pieces would have just been mixed in together. That would have been horrible! Luckily, Lego doesn’t do that. They break the build down into digestible sections. Each section has a bag with the pieces you need for that section. You then work through the instruction book section by section until you’re done.

Let’s connect this to work. How often have you been involved in an organization wide initiative and been utterly confused on how to execute it? That’s happened to me a lot throughout the years. It’s almost like they dump a bunch of info (Lego bricks 😉) on you and hope you just figure it out.

Now, think about the time when you’ve been involved in something complicated, but they did a nice job of breaking it down into digestible sections. You could see how all of the milestones would add up to get you to where you need to go. You also were clear on what you needed to accomplish for each milestone. What impact did this have on you? I’ve found in these situations I was less confused and could put my effort toward executing vs figuring out what the heck was going on.

The challenge- How can we break complicated initiatives down into easier to execute milestones?

Have a jolly good day,

Andrew Embry

Legos, Change Management, and Knowing What You are Building (4-15-26)

This week we are going to kick off a series focused on Legos and change management. By the end of this, we will build concepts that you can leverage to lead change management efforts. The first entry in this series will be about the importance of knowing what you are building.

Imagine for a minute that I dump a bunch of Legos in front of you and ask you to build something that is faster. I then tell you that it’s important you get this right. If you miss there will be negative consequences. From here, I don’t give you any additional clarity. How would you feel? What kind of a thing would you build?

Now, assume I go back to you and I show you this picture of a rocket house, and say this is what we are trying to create. Would you have naturally built something like this? How much rework would you need to do to create something like this rocket house?

Let’s make some connections. If you were in our Lego situation above, I bet you would have felt frustrated. You also likely would have wasted a lot of effort creating something that looks nothing like the rocket house. At the end of the day, one of the most important steps in change management is being able to articulate where you’re going. If we are unclear on where we are going, we can’t build something to get us there.

Think about your experiences at work. How often has there been an organizational effort that was unable to paint a clear picture of where the company is trying to go? The company might use all the right buzzwords. They might say, “We are transforming. We are trying to move faster. We are trying to deliver better experiences. We are becoming more agile.” The buzzwords are not the same as clear direction. As leaders, we need to be able to articulate a clear vision if we want to lead people to new destination.

The challenge- How will you paint a clear picture of where we are trying to go?

Bonus thought

For the record, I’m not claiming I’m perfect at change management. The reflections from this series are reminders for me as much as they are for anyone else. This stuff is hard and requires intentionality to do it well.
If you recognized the rocket house as Emmet’s dream house from The Lego Movies, then you get 579 bonus points.

Have a jolly good day,

Andrew Embry

The Original Nintendo and Being Easy to Work With (4-8-26)

You can’t talk about Mario without talking about the original Nintendo console. This week is about how temperamental those original game cartridges were and being easy to work with. This entry is inspired by a nostalgic trip down memory lane that Jenna Alspaugh took me on.

The Nintendo console was launched in the 1980s with Super Mario as the flagship game. When the console worked, it was amazing! You were instantly transported to the mushroom kingdom to experience a new type of entertainment. The only problem is that the console didn’t always work immediately. Getting it to work was like performing a ritual for the video game gods and hoping for their blessing. You’d grab the video game cartridge, blow into it to clean it, insert it into the system, wiggle it just slightly, say a few more prayers, and then hit the power button. You’d repeat variations of this until it finally worked.

Let’s connect this to work. Whether or not you’ve ever played Super Mario, we’ve all likely ran into some version of having to put in a lot of extra effort just to make something work correctly. When have you interacted with processes or systems that were just difficult? When have you interacted with people who were just difficult? How did those make you feel? In both experiences, I’ve left those situations feeling frustrated and wondering if it was worth it or not. Also, I felt less inclined to use that service or partner with that person again. Also, since we are being honest, have you had times where you were being the difficult person? (sheepishly raises his hand) While it’s true that bumps and mistakes are going to happen, we can also ensure we are doing things to make it as easy as possible for customers and partners to work with us.

The challenge: How can we make it easier for customers to interact with our products and solutions? How can we make it easier for individuals to partner with us?

Have a jolly good day,

Andrew Embry

1-Up Mushrooms, Extra Lives, and Extra Chances (4-1-26)

Last week was about balancing where you are and lofty goals. This week is about 1-up mushrooms, extra lives, and the power of having extra chances.

If you’ve never played the Super Mario games, it’s important to know that in many of the games you have limited lives. Once you exhaust those lives, the game is done. With this in mind, imagine playing Mario and you are on your last life. If you make a mistake, it is game over. How do you feel? I’m assuming you feel a bit anxious, less likely to take risks, worried about failure, etc. Now imagine, that you have found some of the beautiful green 1-up mushrooms. All of a sudden you have multiple lives. Your chances aren’t unlimited, but you have more than just one. How do you feel now? I’m assuming you’d feel a little more relaxed, more willing to explore and experiment, and in a better mental place to do well in the game.

Let’s connect this to work. Have you ever been on a team or in a situation where you felt you were on your last life? You knew that if a mistake was made it would be punished harshly. It would be game over. What did that feel like? Did you do your best work in that situation? When I’ve been in those situations I’ve felt tense, hesitant to take risks, and kind of miserable. I did good work, but I definitely didn’t do my best work in that situation.

Now think about the teams and situations where you felt you had some extra lives. What did that feel like to you? Did you do your best work in these situations? For me, these are the situations where I knew I could take a risk. I knew I could make a mistake and it would be okay. I knew I had the opportunity to learn from these shortcomings and make it even better. It’s true that I had misses, and it’s true that my work product was FAR SUPERIOR.

At the end of the day, whether you feel like you have extra lives or not isn’t just about you. It’s also about leadership and culture. Leaders, whether formal or informal, go a long way in shaping the culture that dictates the norms and how the game is played.

The challenge- How will you create an environment where people feel like they have extra lives and extra chances?

Bonus thought- Just want to say I’m thankful for a leader, HiT crew, and broader market research culture that gives me the feeling of having extra lives, especially as my work is focused on AI. I feel every couple of months things change drastically and I realize that my initial thoughts were a miss. Without those extra lives, it would have been game over for me a long time ago. With those extra lives, we are building something incredible together.

Have a jolly good day,

Andrew Embry

Mario, Power Moons, and Making Progress (3-18-26)

Last week was about how Mario contains multitudes. This week is about Mario, collecting Power Moons, and making progress.

Super Mario Odyssey is one of the most recent and one of my favorite Mario games. Your ultimate goal is to defeat Bowser. To do this, you need to progress through a variety of open world levels. The only way to move from one level to the next is to collect enough Power Moons to power your spaceship to fly to the next level. Here’s the thing though, these levels give you a lot of space to explore. You could spend hours jumping around, fighting bad guys, collecting coins, etc. without ever gathering the Power Moons you need to make progress.

Let’s connect this to work. Our Mario example was about how I could play a level for hours without ever getting anywhere. Has this ever happened to you at work? Have you ever come to the end of the day and realized you had done a lot of things, but didn’t actually do anything that enabled meaningful progress? Obviously, this never happens to me (he says while infusing the text with as much sarcasm as possible). It’s easy to get lost in email, conversations, meetings, etc. without ever actually moving the needle.

I’ve found the only way to avoid this is to be disciplined and intentional about consistently revisiting what my priorities are, where I am in relation to them, and what steps I need to take to make meaningful progress. Then, the most important part is working to make my calendar reflect my priorities. Have you ever looked at your calendar and realized it didn’t reflect your priorities? This never happens to me (#moresarcasm). The world is louder and more complex than ever before, if we aren’t clear on what we need to chase to make progress we will never move forward.

The challenge- How will you ensure you are gathering Power Moons to enable progress?

Have a jolly good day,

Andrew Embry

Mario Contains Multitudes (3-11-26)

Yesterday was March 10^th, often written as MAR10 aka Mario Day! In honor of that we are going to kick off a series inspired by the Super Mario universe. This week will be about Mario containing multitudes.

Many of you might be familiar with Super Mario. You most likely know him from his adventures saving the Mushroom Kingdom. I’m excited that you know that side of Mario, but he’s so much more than that. He is a true renaissance man. He is an Italian plumber and brother. He is the savior of the Mushroom Kingdom. He has been to the land of dinosaurs and to space. He is a doctor who has treated deadly viruses. He is an incredible go kart driver, a scratch golfer, star soccer player, homerun hitting baseball player, and a multi-event gold medalist in both the summer and winter Olympics.

What does this have to do with anything? When you first read this was about Mario, you likely thought about him jumping around, hopping on koopa troopas, and going down pipes. You likely didn’t think about all of the other things that Mario is and the other roles he plays. Now think about the people you work with. How do you view them? Do you primarily view them as employees? Do you view them as people who contain multiple aspects worth exploring?

The challenge: How can we see the multitudes in each other?

Have a jolly good day,

Andrew Embry

Seismic Chess and Preparing for a Shifting Board (3-4-26)

Last week was about chess, glorps, and dealing with obstacles. This week we will talk about seismic chess and preparing for shifts.

Cam has an older chess board that has been ripped in half. Instead of throwing it away, we now use this board to create new versions of the game. One of the iterations is seismic chess. In this game all of the normal rules apply, but there is a 5 minute timer. When the timer goes off, we shift one half of the board down and one half of the board up, so they are no longer a square but create a brand new shape. This timer keeps repeating until the game is over.

Anyway, I was playing the game with Cameron. I knew the rules. I knew the board would shift. Still, I hadn’t factored that into how I was playing the game. Everything was going fine until the timer went off. When it did the board shifted and all of a sudden I was at a major disadvantage. Cameron beat me in the next move. Now, I could complain and say he was lucky, but the truth is that he anticipated the shifting board better than I did.

How does this connect to work? Right now we are all playing the game the best way we know how. At the same time, AI, political environment, changing consumer demands, and so many other factors are combining and it’s only a matter of time before the entire board massively shifts. It’s hard to evolve. At the same time, if we aren’t making the right moves NOW then we will find ourselves in a place of disadvantage when the board moves. Here are a few things to think about. How might the game board change in the future? What are you doing now and how will that be impacted when the board moves? What could you do to put yourself in a better position?

The challenge: How will you prepare for the shifting board?

Bonus 1: I know I mainly used this metaphor to connect to work, but it can connect to life too. Think about the different ways your board could shift. Maybe you are getting older. Maybe you are retiring. Maybe you are starting a new family. Spending time to get ourselves right puts us in the best position to move with these shifts.

Bonus 2: I recently had a convo like this with my boss. I shared that I can feel the board shifting and that changes my job. Year 1 was all about casting a dream for where we are going with AI and building infrastructure. Year 2 was about making that dream tangible by leading product strategy. In year 3, the river is coming and it’s my job to help us navigate it so we ride the wave instead of being swept away. I’m trying to think through how I can continue to pivot.

Have a jolly good day,

Andrew Embry

Feeling Overwhelmed and Taking Small Steps Forward (2-26-26)

Bonus blog about feeling overwhelmed and focusing on moving forward, no matter how small the step is. The Universe says someone needs this message today, so if it was you give the Universe a thank you.

I had some physical health related goals for myself related to working out, training for races, etc. I’m nowhere close to where I wanted to be in relation to those goals. The more I realized how far off I am the more I thought about how much I needed to do to catch up, which made me feel overwhelmed and paralyzed to the point that I stopped taking action toward my goals. Eventually I snapped out of it, when I asked, “What’s the smallest step forward I can take?” I took my initial lifting routine and significantly cut it down. I took my running program and significantly cut it down. Then, something interesting happened. I wasn’t paralyzed anymore. I allowed myself to focus on just moving forward, so I started to take action. It may not be perfect, but taking steps forward is better than not moving. I’m now taking more consistent action in the right direction.

Let’s connect this to work. In our story, I described how the looming physical goals ended up leaving me overwhelmed and paralyzed. Have you ever felt that way at work? I had this exact experience at work this week. It is my job to enable and drive adoption of AI for our incredible market research community. I’ve been reading and listening to leaders talk about AI and the ideal state, and it just hit me hard for some reason. I saw the ideal state, and I saw how big and complicated the gap is to get there. The gap is a tech gap, a culture gap, a workflow gap, a new habit gap, and more. The questions of, “How do we close this gap fast enough? How do we find a way to catch something moving so fast?” began swirling and I started to notice that overwhelm and paralysis was trying to set in. Then I remembered, it’s not my job to be perfect. It’s not my job to solve all problems in one day and miraculously get ahead of a massive shift that no one really knows where it is going. It’s my job to find a way to help us all move forward in the right direction, even if those steps feel small. It is my job to consistently keep us moving forward, because sooner or later those steps will add up. Once I embraced that I need to keep taking steps forward, I could get more focused on identifying what those steps are and get moving again.

The challenge: If you are feeling paralyzed, will you remember you just need to move forward, even if the steps are small?

Bonus: Part of what helped me snap out of it on the work side was a friend who said something nice like, “You’re doing a pretty god job of keeping us moving.” Sometimes an affirming word is all you need.

Peace,

Andrew Embry

Chess, Glorps, and Work Obstacles (2-24-26)

Last week was about translating concepts into action. This week is about chess, glorps, and work obstacles.

One of the most popular versions of chess that Cam created is called Glorp, which is like normal chess with more obstacles thrown in to contend with. Glorps are additional pieces that are put on the board and are represented by the pokemon figures in the picture. They can’t take pieces. They are just there to take up space and block things. You can deal with glorps in 2 ways. First, you can choose to maneuver around them. Second, you are allowed to take a glorp the same way you take any other piece. The catch is that when you take a glorp you move it to another place on the board. Glorps aren’t ever allowed to leave the board, they are always present. This causes you to rethink your strategies and contend with how you will handle glorps throughout the game.

What does this have to do with work? Basically, glorp is just another word for obstacle. Just like the glorps in chess, obstacles will ALWAYS be present. When I play this version of chess, my entire strategy changes, because I know I will have to constantly contend with the glorps.

Now, think about work for a minute. How often do we plan ASSUMING we will have to contend with obstacles? Be honest. I don’t know about you, but I know I can be guilty of planning and assuming things will just work out. Too bad it never happens that way. Over time, I’ve come to realize that in many ways, our jobs aren’t our day-to-day tasks. Our jobs are finding ways to handle glorps (obstacles 😉). Similar to chess, sometimes the best move is to go around the obstacle. Sometimes, the best move is to take the obstacle head on. Even when you handle one glorp, the next blocker will always be just around the corner.

The challenge- How are you embracing and overcoming obstacles (glorps)?

Have a jolly good day,

Andrew Embry