Choosing How to Use Failure (8-19-26)

Last week was about failure, perspective, and avoiding downward spirals. We are going to build on that by reflecting on how we choose to use failure.

I lifted weights this past weekend. I had a goal number of reps I was trying to hit for each exercise. Things were going great, until they weren’t. Suddenly, I couldn’t hit my rep goals anymore, and I fell short on my last few exercises. At this point, I had failed, and I could use this failure in two different ways. I could take this failure and use it as conclusive proof that I was a weak sauce loser. The other option would be to use the failure as fuel, admit I had missed today, and come back ready to triumph. I chose the latter. As I left the workout, I was proud of everything I had accomplished AND fired up to push myself harder.

Let’s make some connections to work. No one is perfect. If you are setting a high bar for yourself then falling short is inevitable. I’ve shared before that my high bar for my role is to deliver magic, to crush all my goals and make it look effortless. There are some places where I’ve delivered this level of magic. There are others where I’ve fallen short of my goals. In those shortcomings I can see how I could have done things differently or better. I could use these failures and shortcomings in two different ways. I could use these as evidence that I’m a horrible at my job and should give up. (I’ve been down that rabbit hole. Have you? It’s not fun.) I can also use these failures and shortcomings as learnings and as motivation to do things differently and do better.

Now take a moment to think about your work. The last time you made a mistake, did you allow it to eat you alive, or did you use it as fuel? No matter who you are failure is inevitable. How we choose to use that failure is up to each of us.

The challenge: How will you choose to use failure?

Have a jolly good day,

Andrew Embry

Failure, Perspective, and Avoiding Downward Spirals (8-12-26)

Last week was about harvesting failure. This week is about failure, perspective, and avoiding downward spirals.

I remember that I had someone I was mentoring reach out to me about a colossal failure they had. They needed help. We sat down and they started talking about how huge of a mistake this was and how big of a deal it was. I asked them what happened. They explained the situation, beating themselves up for doing something so stupid.

When they stopped talking, I asked them what else happened. They stared at me confused. At this point I said something like, “You said it was a colossal failure. I’m waiting for the colossal part. What happened next?” Then, they told me that was all they had to share. At that point I looked at them and said, “Oh! You are really beating yourself up. You’re right, you missed on that one. You whiffed. That’s not a colossal failure though. Everyone has done that. I’ve done something like that a few times. In fact, if you don’t get your butt kicked once or twice a year you aren’t pushing hard enough.” We chuckled, and the outside perspective made them see things differently.

Let’s connect some dots. Does the situation above sound familiar? I’m guessing most of us have been in both roles. We’ve been the mentee, spiraling hard after a simple mistake. We’ve also been the outside observer, realizing that in the grand scheme of things this isn’t such a big deal. We talk a lot about embracing failure and moving on. One important part of this is putting failure into context. In the grand scheme of things, most of our mistakes and failures will be small stumbling blocks that we can later build with. Let’s treat them that way, as opposed to viewing them as colossal mistakes we will never recover from.

The challenge: How will you keep failure in perspective and avoid downward spirals?

Have a jolly good day,

Andrew Embry

Failure and Premortems (7-29-26)

This week I want to kick off a new series focused on failure, and we will start by thinking about why we will fail and premortems.

I have a lot on my plate. (Does that sound familiar?) In order to try to manage this, I keep a Word document with all my key workstreams and anything that requires a significant part of my time. I then prioritize those workstreams and update them on a regular basis.

This week I took an additional step. I fed my priority sheet to Claude, and asked it to deliver the top 10 reasons why I would fail delivering these things based on what Claude knew about my workload and me. It pulled out some great reasons why I might fail including things like, “I will become the connection point and bottleneck for too many things simultaneously.” “The important non-urgent thinking tasks will be put in the background to deal with urgent feeling fires.” “You don’t protect enough unstructured thinking time.” From there, I asked it to give me 3 tangible things I could action on to prevent this and did those.

Let’s make some connections. Most of the time, when we analyze failure, we analyze it once it has already happened. This is useful, however, it’s too late. Instead of doing a postmortem, I did a premortem. I realized I was overwhelmed and the chances of failure were higher than usual. Instead of letting this happen, I attacked it. I asked what would cause me to fail. I defined the problem and then started acting on it. I can’t guarantee this will eliminate failure, but I can say it will increase my chances of success.

The challenge: Will you conduct premortems to identify failure points before they happen?

Bonus- This is the grid I fill out with my workstreams. It’s been pretty helpful.

Workstream	Biz Impact (H,M,L)	Deliverable Grade	Effort Needed (H, M, L)	Priority (A, B, C)	Notes
Insert project/workstream	What is the business impact?	What “grade” does this have to be?	How much effort do you need to put in?	What is the final priority	Insert any relevant notes to explain what this workstream is about and why it might be high priority or why it might take a certain amount of effort

Have a jolly good day,

Andrew Embry

Blog 700! Trade-offs and Rethinking Outcomes

This is blog number 700! Thanks so much to all of you for reading throughout the years. You comments and compliments always make my heart smile. If you ever want to look at old blogs, they are all here Striking Matches – Igniting new ideas and expanding the way we think about things. With all that said, this week is about trade-offs and broadening how we think about outcomes.

A few weeks ago, I was asked to create content for a breakout room during our Marketing Summit (shout out to Todd and Sam for a great job). I had a trade-off to make, because I could have approached this in a couple of ways. Option A, I could have let it be the typical presentation. It would have worked, but it would have been relatively boring and unengaging. Option B, I could turn it into an experience, but I would have to invest more time and energy.

I chose Option B. I invested a significantamount of my time designing and partnering to build an experience focused on driving decisions with AI. I wove a movie theme throughout everything, creating movie posters, scene briefings, scripts, intentionally choosing props, and so many other things to pull this altogether. Most importantly, I found people to work the stations who absolutely KILLED IT with their stories of driving decisions with AI. (The Lilly Market Research crew is pretty special in case you didn’t already know)

Let’s make a few connections. We live in a world where we often think of trade-offs solely focused on the easily measured things like efficiency or ROI. I’m not saying those things are wrong. I’m saying that at times they can be incomplete. At times, overly focusing only on the easily measurable things will cause you to miss out on greater opportunities.

If you only focus on outcomes that can easily be measured, then nothing I did makes sense. Option A would have cost me less time and less resources. Option A would have freed up more time so I could do other things. However, if you broaden your views on what a positive outcome is, then it becomes a different story. Option B and the experience we built created more energy and engagement than Option A could have dreamed of. Additionally, all this time I invested in Option B filled my bucket. It brought joy and unlocked more creativity that is spilling into everything else I touch. Option B took a lot of my energy, but is still one of the best trade-offs I’ve made in a long time.

The challenge: How will you broaden your view on outcomes as you make trade-off decisions?

Bonus- If you want to get meta with this, if you only focus on easily quantifiable outcomes, then it doesn’t make sense for me to write blogs. I can’t quantify if the blogs save time or do anything for the bottom line. I’d like to think that they give people a smile, motivation, and a pick me up when they need it. I like to think they give folks new ways of looking of things. I also know that the writing makes my heart happy, and that counts for something. Combined, those reasons are more than enough to make the corresponding trade-offs to keep writing.

Have a jolly good day,

Andrew Embry

Enabling Trade-offs (7-15-26)

Last week was about making trade-offs in order to avoid burnout. This week is about enabling trade-offs.

The other day my boss did something that was very simple and very effective. I was on an email chain with my boss and someone else. My boss wrote something along the lines of, “You should connect with Andrew on this. Andrew will be wrapped up this week and next week on X.” It was a simple two sentences. It drove home that this was important. It also gave me air cover that he didn’t expect me to move on it right away. He was enabling me to make a trade-off to focus on X, and get to this at a later date. It was a simple two sentences that were powerful and appreciated. Have you ever had a leader give you air cover? How did it feel?

Let’s connect the dots. How often do you hear leaders talk about how we need to make trade-off decisions? I feel this is a constant talking point at most townhalls. Now, how often do leaders enable you to actually make trade-off decisions? How often do they proactively give you the air cover to not do all the things all the time at the same time? This is where things tend to fall apart. It’s easy to say the right things, and much harder to do the right things.

Something I’m trying to do a better job of is ensuring there is more comfort, clarity, and alignment around what can move slow in comparison. The conversation usually goes like this, “The top priorities are A, B, and C. I see you are also trying to move X, Y, and Z. If X, Y, and Z ever threaten A, B, and C, then I want you to know I’m okay with X, Y, and Z moving slower. I’m comfortable with you pausing that work and making that trade-off, so we can nail A, B, and C.” You can have conversations like this if you are officially in a leadership position and even if you are an individual contributor partnering with cross-functional teams.

The challenges: How are you giving your people air cover to make trade-off decisions?

Have a jolly good day,

Andrew Embry

Trade Offs and Burn Out (7-7-26)

This week I want us to pause for a moment to think about the rest of the year, trade-offs, and burn out.

I was off last week, enjoying our summer shutdown. During this time, I made a few decisions about things that would be non-negotiable for the week. For example, I decided that I would get 7k-10k steps in every day. Nothing was going to get in the way of this. Maybe I would trade off sleeping in, so I could wake up and walk first thing. Maybe I’d trade off sitting on the coach relaxing for walking. I was intentional about my decision, and I was intentional about making trade-offs to reach that goal.

Then, work started up again. We are basically 1 week into the back half of the year. Over the past few days I’ve heard people say things like, “We’re already back to the races,” “Back on the treadmill,” “It’s already so busy.” Do you feel this way? I know I do. All of a sudden, achieving those goals became more complicated, because a lot more was on my plate.

Let’s connect some dots. In my time away, I was able and willing to do things for the house, my family, and myself. This filled my cup and made me a better human. As we start up the second half of the year, I can already see that there is more work than I’ll ever be able to do. If I try to do it all, I know I’ll burn myself out. When I burn myself out, I won’t be good for my family, myself, or my work colleagues.

I’m realizing that if I’m not intentional about my goals and the trade-offs I’m willing to make I won’t be successful. If I’m not intentional, I might spend too much time on X project and not enough on Y, when Y is what really counts. If I’m not intentional, I might trade-off my health or my time with my family for getting lost in the daily grind.

Have a jolly good day,

Andrew Embry

Taking Steps Forward Through Ambiguity (6-10-26)

We are now on week 3 of lessons I’ve learned from working in a central role. Last week was about leadership and power. This week is about the importance of taking steps forward when you’re mired in ambiguity.

I’ve been in a few central roles in my career. Generally, these roles are pretty ambiguous. For example, in my career role I’m supposed to lead innovation and lead us to the future. Let’s be honest. I have no idea what that means. I can’t say with certainty what will happen. Recently, I’ve been sharing thoughts on what a future agentic insights ecosystem could look like. If more than 40% of that ends up being true, I’ll consider that a miracle. All of this complexity and ambiguity can feel overwhelming. It can stop me from taking action.

Let’s make some connections. Have you ever felt paralyzed by ambiguity? It’s easy to get stuck thinking and thinking and overthinking every possible angle and every possible contingency. While that thinking might make us feel like we are doing something, the truth is that thinking isn’t always the same thing as taking action.

I don’t with certainty the exact coordinates of where we need to go in the future. I do have a north star though. I do have things I believe will likely continue to be true. The value of data will continue to increase in a world of AI. Getting data AI ready will continue to grow in importance. Having tools to help get the most of the data will be critical. As there are more and more tools, being clear on the tool and the problem they solve will be more important than ever.

I know that if I take action toward solving those problems, I’ll likely be walking in the right direction. I’m humble enough to know I can always redirect along the way. Instead of being paralyzed, I’ll keep taking steps and keep taking steps and keep taking steps until we finally get to that future.

The challenge- How will you keep taking steps forward through ambiguity?

By the way, the picture is from a Tough Mudder last year. I crawl through mud as a hobby, which explains a lot about how weird I am 😉

Have a jolly good day,

Andrew Embry

Leadership and Power (6-3-26)

Last week we kicked off a series based on reflections I’ve had from working in a central role. This week we will look at leadership and power.

In my previous role in the business, I was a HCP marketer on a brand team. I had explicit and formalized power in that role. I had a dedicated budget that I was responsible for. I had the ability to make decisions. In some ways, this made things easy, because if push came to shove, I could just make a call.

I don’t have formalized power in my current centralized role. I don’t really have a budget that’s truly mine. I’m working across business units and functions, and I have no explicit power or control. Let’s be real, no one actually has to listen to me. I can’t just make a call the way I could in my former job. Instead, I have to be more thoughtful and intentional about creating a compelling vision, building trust, bringing others along, and giving people reasons to actually want to come along on this journey.

Let’s make some connections. Think about your favorite leaders you’ve ever worked with. Think about the people you would be willing to follow. How many of them would you follow primarily because they have official power? I’m guessing that number is low. How many of them would you follow because they did things like care for you, had a vision, brought you along, etc. regardless of them having official power? I’m guessing that number is a lot higher. I’d also argue these people are the true leaders.

While having official power can be nice, it is easy for it to be a crutch or a cheat code. If we overuse it, then we risk people feeling like they aren’t heard or valued. Being forced to influence without authority is the true test of leadership. All of this has led to some reflection questions like, “What does my leadership look like? How can I lead in a way that will make others want to come along? Where do I need to lean on power vs influence?”

The challenge- Will you take the time to reflect on how you are leading?

Have a jolly good day,

Andrew Embry

Embracing a Broader View of Leadership and Support (5-27-26)

Recently, I had a conversation with someone who is working in a central function for the first time when they have spent the rest of their career “in the business”. This led me to reflecting on what I’ve learned from working in a central role. This week is about embracing a broader view of leadership and support.

Let’s start by talking a bit about what it means to be in a central role vs working in the business. If we oversimplify things, central roles are there to support and enable other roles to deliver for the business. If you work in the business, you generally are accountable for making the decisions that drive results and revenue. Another difference is that typically central roles are more focused on driving a capability and thus support a wider variety of stakeholders across business units. For example, in my role, I’m responsible for leading AI efforts across the entire market research function.

If I’m being honest, it’s sometimes hard to navigate this idea of leading efforts and supporting so many different groups of people. What exactly does leading look like in this space? My inner critic whispers, “Andrew, if you’re leading AI efforts and supporting these people then you should be able to lead from the front and be all things to all people.” The other day someone was sharing something awesome they were doing in the AI space, and I hadn’t really been involved in it. I was excited for them, and I felt guilty that I wasn’t doing enough for them at the same time. Ultimately, I shared the work with some other folks to spotlight how great it was and spotlight how we might be able to adopt this as best practices. However, my inner critic was like, “You should have been there to help shape that or you should have been more involved to provide value.”

Let’s make some connections. Even if you don’t currently work in a central role, I’m assuming you have an inner critic. I’m also assuming that your inner critic has probably whispered similar things to you. My inner critic still whispers. However, this role has done a great job of broadening my view of what leadership and support looks like.

I’m becoming more comfortable that I don’t have to be all things to all people, because I’ve expanded my beliefs on what leadership and support can mean. I’ve learned that leadership doesn’t always mean being out in the front. I’ve learned that being supportive doesn’t always mean being hands on. Sometimes, leadership and support are working behind the scenes to remove barriers. Sometimes, leadership and support are creating space, so other people can step into it and embrace their awesomeness. Sometimes, leadership and support are shining the light on others, so they are seen.

The challenge: How will you embrace a broader view of leadership and support?

Have a jolly good day,

Andrew Embry

Legos, Change Management, and Fitting Into a New Vision (5-20-26)

Our last entry was about Legos, change management, and making the next step easy to take. This week is about helping Lego pieces and people fit into a new and different vision.

I first heard about Brad Barber about a year ago. He is a Lego builder with a knack of being able to turn any set he gets his hands on into a Millenium Falcon, the famous ship from Star Wars. He does this by creatively rearranging the pieces from that set only. No outside pieces are allowed. Simba becomes the Millenium Falcon. Cinderella’s dress becomes the Millenium Falcon. Dinosaurs become the Millenium Falcon.

Let’s connect things. In the world of work, there are a lot of pieces including employees, processes, and tech. Often, they are configured in a specific way, so people assume they can only be that thing, much like many people would assume a Simba Lion King set could only be Simba. The truth is, we all have the ability to grow, change, and become part of new things if we are guided in the right direction.

This all makes me think of Brad’s work. The beauty of his work is that he can see the pieces for what they are, understand their value, and also how they might exist in a new design and system. He doesn’t break the pieces. He doesn’t twist and pull them into new shapes. He understands their strengths and leverages them differently. He designs something, so he can leverage all their strengths to achieve a new goals. One of the most important parts of change management is connecting with people to help them understand how they are valued AND how they could fit into the new system. This shifts change from something to be afraid of to being something we can be part of.

The challenge: As you lead change, how will you help others see where they fit?

Bonus thought: AI is one of the forces changing our vision for how work gets done. I can’t speak for all areas, but I can speak a bit for market research. It’s true that AI is changing and will continue to change the way do research and gather insights. At the same time, the value and the core of what makes market researchers great will always be there and will always be important. Things like curiosity, the ability to define business questions, understanding decisions in context, and influencing without authority will be constants even as we evolve.

Have a jolly good day,

Andrew Embry