The Original Nintendo and Being Easy to Work With (4-8-26)

You can’t talk about Mario without talking about the original Nintendo console. This week is about how temperamental those original game cartridges were and being easy to work with. This entry is inspired by a nostalgic trip down memory lane that Jenna Alspaugh took me on.

The Nintendo console was launched in the 1980s with Super Mario as the flagship game. When the console worked, it was amazing! You were instantly transported to the mushroom kingdom to experience a new type of entertainment. The only problem is that the console didn’t always work immediately. Getting it to work was like performing a ritual for the video game gods and hoping for their blessing. You’d grab the video game cartridge, blow into it to clean it, insert it into the system, wiggle it just slightly, say a few more prayers, and then hit the power button. You’d repeat variations of this until it finally worked.

Let’s connect this to work. Whether or not you’ve ever played Super Mario, we’ve all likely ran into some version of having to put in a lot of extra effort just to make something work correctly. When have you interacted with processes or systems that were just difficult? When have you interacted with people who were just difficult? How did those make you feel? In both experiences, I’ve left those situations feeling frustrated and wondering if it was worth it or not. Also, I felt less inclined to use that service or partner with that person again. Also, since we are being honest, have you had times where you were being the difficult person? (sheepishly raises his hand) While it’s true that bumps and mistakes are going to happen, we can also ensure we are doing things to make it as easy as possible for customers and partners to work with us.

The challenge: How can we make it easier for customers to interact with our products and solutions? How can we make it easier for individuals to partner with us?

Have a jolly good day,

Andrew Embry

1-Up Mushrooms, Extra Lives, and Extra Chances (4-1-26)

Last week was about balancing where you are and lofty goals. This week is about 1-up mushrooms, extra lives, and the power of having extra chances.

If you’ve never played the Super Mario games, it’s important to know that in many of the games you have limited lives. Once you exhaust those lives, the game is done. With this in mind, imagine playing Mario and you are on your last life. If you make a mistake, it is game over. How do you feel? I’m assuming you feel a bit anxious, less likely to take risks, worried about failure, etc. Now imagine, that you have found some of the beautiful green 1-up mushrooms. All of a sudden you have multiple lives. Your chances aren’t unlimited, but you have more than just one. How do you feel now? I’m assuming you’d feel a little more relaxed, more willing to explore and experiment, and in a better mental place to do well in the game.

Let’s connect this to work. Have you ever been on a team or in a situation where you felt you were on your last life? You knew that if a mistake was made it would be punished harshly. It would be game over. What did that feel like? Did you do your best work in that situation? When I’ve been in those situations I’ve felt tense, hesitant to take risks, and kind of miserable. I did good work, but I definitely didn’t do my best work in that situation.

Now think about the teams and situations where you felt you had some extra lives. What did that feel like to you? Did you do your best work in these situations? For me, these are the situations where I knew I could take a risk. I knew I could make a mistake and it would be okay. I knew I had the opportunity to learn from these shortcomings and make it even better. It’s true that I had misses, and it’s true that my work product was FAR SUPERIOR.

At the end of the day, whether you feel like you have extra lives or not isn’t just about you. It’s also about leadership and culture. Leaders, whether formal or informal, go a long way in shaping the culture that dictates the norms and how the game is played.

The challenge- How will you create an environment where people feel like they have extra lives and extra chances?

Bonus thought- Just want to say I’m thankful for a leader, HiT crew, and broader market research culture that gives me the feeling of having extra lives, especially as my work is focused on AI. I feel every couple of months things change drastically and I realize that my initial thoughts were a miss. Without those extra lives, it would have been game over for me a long time ago. With those extra lives, we are building something incredible together.

Have a jolly good day,

Andrew Embry

Balancing Where You Are and Lofty Goals (3-25-26)

Last week was about Mario, chasing Power Moons, and making progress. This week is about Super Mario Wonder, celebrating where you are, and having lofty goals.

Currently, I’m playing Super Mario Wonder, a recent side scrolling game filled with bright colors and fun powers. I’m pretty good and I often reach a flow state, where I effortlessly sprint through the level, perfectly time every jump and move, dodge the bad guys, gather all of the purple coins, find all of the wonder seeds, and capture the flag at its peak at the end of the level. Sometimes, I’m not in this flow state. I still beat the level, but it’s not quite as magical or smooth. When I’m not beating levels in the flow state, I’m still having fun. I’m still doing well. It’ s just not magic. I don’t beat myself up when this happens. I don’t get mad or overly critical. I am proud of beating the level AND I continue to go after achieving the flow state.

Let’s make some connections. Think about work for a minute. How do you balance being proud of where you are and aspirational goals? Yesterday, I had my first performance check-in and I told my boss I was feeling pretty good about things. He asked me what it would look like to be doing great. I told him I would be delivering magic. Everything would move and be effortless, and he basically said, “So you’d be doing miracles?” Well, basically 😉

I explained that I’ve done magic before at work, so I know what that looks and feels like. That’s what I’m chasing. I’m very proud of everything I’ve done this quarter. However, similar to our Mario story, I’m beating level, but it’s not flow state level magic right now. I’m not crushing myself because I failed to meet a borderline unrealistic expectation. I’m just acknowledging that I have lofty goals that I know I can get to. I’m reflecting and thinking about how I can handle things in the future to enhance my chances of delivering magic. I’m celebrating what I’ve done, while still aiming high.

The challenge- How will you balance lofty goals with being proud of what you’re delivering?

Have a jolly good day,

Andrew Embry

Mario, Power Moons, and Making Progress (3-18-26)

Last week was about how Mario contains multitudes. This week is about Mario, collecting Power Moons, and making progress.

Super Mario Odyssey is one of the most recent and one of my favorite Mario games. Your ultimate goal is to defeat Bowser. To do this, you need to progress through a variety of open world levels. The only way to move from one level to the next is to collect enough Power Moons to power your spaceship to fly to the next level. Here’s the thing though, these levels give you a lot of space to explore. You could spend hours jumping around, fighting bad guys, collecting coins, etc. without ever gathering the Power Moons you need to make progress.

Let’s connect this to work. Our Mario example was about how I could play a level for hours without ever getting anywhere. Has this ever happened to you at work? Have you ever come to the end of the day and realized you had done a lot of things, but didn’t actually do anything that enabled meaningful progress? Obviously, this never happens to me (he says while infusing the text with as much sarcasm as possible). It’s easy to get lost in email, conversations, meetings, etc. without ever actually moving the needle.

I’ve found the only way to avoid this is to be disciplined and intentional about consistently revisiting what my priorities are, where I am in relation to them, and what steps I need to take to make meaningful progress. Then, the most important part is working to make my calendar reflect my priorities. Have you ever looked at your calendar and realized it didn’t reflect your priorities? This never happens to me (#moresarcasm). The world is louder and more complex than ever before, if we aren’t clear on what we need to chase to make progress we will never move forward.

The challenge- How will you ensure you are gathering Power Moons to enable progress?

Have a jolly good day,

Andrew Embry

Mario Contains Multitudes (3-11-26)

Yesterday was March 10^th, often written as MAR10 aka Mario Day! In honor of that we are going to kick off a series inspired by the Super Mario universe. This week will be about Mario containing multitudes.

Many of you might be familiar with Super Mario. You most likely know him from his adventures saving the Mushroom Kingdom. I’m excited that you know that side of Mario, but he’s so much more than that. He is a true renaissance man. He is an Italian plumber and brother. He is the savior of the Mushroom Kingdom. He has been to the land of dinosaurs and to space. He is a doctor who has treated deadly viruses. He is an incredible go kart driver, a scratch golfer, star soccer player, homerun hitting baseball player, and a multi-event gold medalist in both the summer and winter Olympics.

What does this have to do with anything? When you first read this was about Mario, you likely thought about him jumping around, hopping on koopa troopas, and going down pipes. You likely didn’t think about all of the other things that Mario is and the other roles he plays. Now think about the people you work with. How do you view them? Do you primarily view them as employees? Do you view them as people who contain multiple aspects worth exploring?

The challenge: How can we see the multitudes in each other?

Have a jolly good day,

Andrew Embry

Lies of P, Poison Levels, and Stress (3-20-24)

Last week was about blaming the controller vs taking accountability. This week is about Lies of P, poison levels, and stress.

My kids were watching me play, and they noticed that I started losing health. They were confused, and they asked me why I was losing health even when the monsters weren’t hitting me. I explained to them that the area I was in was full of poison (called Corruption in the game). At first, the poison doesn’t do anything. It just slowly builds up. However, once it hits a critical limit, the poison begins damaging my character, and my health quickly fades. In order to survive, I needed to equip poison resistant armor, use items that reduce poison, and find safe places where there wasn’t poison.

What does this have to do with anything? Instead of it being a level in a video game, let’s call it work or life. Instead of it being poison in a video game, let’s call it stress. Similar to my video game, the stress level builds over time. At first, I don’t even notice it. The levels rise over time, and then all of a sudden it hits HARD. Anyone else been there? When this happens, I’m no longer the person, husband, dad, friend, and employee I want to be or could be.

We are never going to live in a world without stress. However, we can try to be more cognizant of stress, our current stress levels, and what we can do. Similar to the poison armor, I know I handle stress better when I’m routinely taking care of myself. Similar to the item that takes poison away, I know that getting outside, moving my body, and talking with someone helps clear stress out of my system. Similar to needing to find a poison free space in the game, sometimes I know that I just need to step back and away from everything.

The challenge: How will you recognize and deal with rising stress levels?

Bonus vulnerability moment- The short version is that the last few months have been hard in many aspects of life. Using our analogy, my poison/stress meter had been overflowing for some time, and I wasn’t who I wanted to be. I decided to leverage our Lyra benefit and talk to a therapist for the first time. During our initial conversation I said, “I’m surviving right now, but I want more than that. I deserve more than that. My family does too. I need tools or something to help me.” It’s only been a couple of sessions so far, but I’m so thankful I reached out. I share all of this to say that if you’re talking to someone, you’re not alone AND I’m proud of you for asking for help. If you’re thinking of talking to someone, you’re not alone, AND I’m proud of you for recognizing that you might benefit from help. It’s okay to want/need help sometimes. It’s part of being human.

Have a jolly good day,

Andrew Embry

Lies of P, Blaming the Controller, and Taking Accountability (3-13-24)

Last week was about being open to suggestions from anywhere and anyone. This week is about Lies of P, failing, and blaming the controller vs taking accountability.

I died dozens of times when playing Lies of P. You can imagine how frustrating it was to fall short over and over again. When I died in the video game the easiest thing to do was to blame the controller. Obviously, I did all the right things, the controller is just bad (#sarcasm). While that might make me feel better and absolve me of any accountability, it also takes away my power to improve. If I truly put all the responsibility on the controller, then the only way the problem can be resolved is if the controller is magically fixed, which isn’t going to happen. This means I’m now stuck and powerless in that situation. However, if I’m willing to take accountability, then I have the power to change. I can begin to look at the root cause, and then find a way forward. Maybe that means I need to change my attack strategy. Maybe that means I need to level up my character. Maybe it means I need to increase my understanding of the game mechanics and how to use them. Maybe it means I need to ask for help.

What does this have to do with anything? Have you ever fallen short at work? I know I have. When you fell short have you ever “blamed the controller” instead of taking personal accountability? Did you ever blame the situation, the leader, the lack of clear direction, a teammate, or someone or something else? I know I have. Similar to our video game story, when I put all the responsibility on external circumstances or people, I also give up my power to fix things. However, if I’m willing to take accountability, then I have the power to change. I could look at the failure and understand the root cause. Maybe, I lacked an understanding of what I needed to accomplish, which means in the future I can ask better questions. Maybe, I didn’t have the skills, which means I can improve my skillsets and ask for help. Maybe I totally misunderstood the situation, which means I could do a better job of slowing down and figuring things out first. Maybe, I had conflicting direction, which means I can pull those people in the room and say, “I’m hearing you say X. I’m hearing you say Y. We need to decide what the path is.” The bottom line is if I take accountability, then I claim my power to change things instead of being at the whim of external forces and circumstances.

The challenge: Will you take accountability or will you “blame the controller”?

Have a jolly good day,

Andrew Embry

Lies of P and Being Open to Suggestions (3-6-24)

Last week was about Lies of P and scoping out a situation. This week is about being open to suggestions from anyone and anywhere.

I was fighting the Rabbit Brotherhood, and had died multiple times. No matter what I did, I was just too slow, and my stamina was too low to get in more than 1 or 2 attacks at any given time. I was super frustrated. Alice watched me do the boss battle a few times and she said, “It looks like your character is over capacity. I think that’s making you slow.” I didn’t even entertain her comment. I told her she was wrong. I explained that I’ve played multiple games in this genre, and she just wasn’t right. I bet you see where this is going. Sure enough. I was over capacity, which made me slow. I fixed that problem and easily won that fight. If only I would have listened sooner.

What does this have to do with anything? In the above story, I instantly discounted what Alice said, because I assumed she didn’t know enough. She didn’t have MY experience and expertise, so there was no way that her thoughts were valid. Have you ever done this with someone at work? I know I have. Maybe it was the new team member, and you told yourself they didn’t know enough yet. Maybe it was a cross-functional partner, and you wrote them off because they had stepped out of their lane. Maybe it was someone you had disagreed with before, so you just assumed everything they said was wrong.

While it’s true that Alice did not have the expertise or experience that I had, this doesn’t mean that her ideas were instantly invalid. She was able to use her observational skills to see something I had missed. I’m not saying that I should have instantly accepted her thought. I am saying that I should have at least been open to it. If I would have been open to it, I would have seen she was right. In a similar way, when we hear something from someone at work who is less tenured or maybe doesn’t have our expertise, we don’t have to automatically agree with them, but we should be open minded enough to hear them out and give their thoughts a chance.

The challenge: How will you stay open to suggestions from anywhere and anyone?

Have a jolly good day,

Andrew Embry

Lies of P and Scoping out a Situation Before Taking Action (2-28-24)

Last week was about Lies of P and expecting difficulties. This week is about boss fights and the importance of understanding the situation before sprinting forward.

I had made it through the first few bosses without much trouble and then I ran into Fuoco, the King’s Flame. It was a giant incinerator like puppet (robot). I went all in and was super aggressive for my first attempt. It didn’t go well. He quickly killed me. After that, I switched up my approach. I started playing more cautiously and slowly for a few rounds. My kids saw this, thought it was weird, and asked why I wasn’t rushing in aggressively again to win. I explained to them that I wasn’t trying to win the fight right now. Right now, I was trying to better understand what I was up against. I was spending time learning his moves and finding his weak spots. I knew that after I had a better understanding of the fight, I would be able to be successful. Sure enough, when I finally went all in, I was able to get him down to about 10% of his health before he ever hit me the first time. My kids were amazed at how I was virtually flawless in the battle. (I’m virtually flawless in life too, so they shouldn’t have been surprised 😉)

What does this have to do with anything? In the above story, I quickly failed because I didn’t know what I was up against. If I would have kept charging in super aggressively then it would have taken me a long time before I was able to win that battle. I would have kept failing over and over again, because in my rush to move fast I would not have been learning the critical things about the boss fight to be successful. Investing time in approaching the situation more slowly, so I could understand it, ultimately enabled me to move faster toward success.

Now let’s look at the parallels with work. Have you ever had a project or assignment where you just went blindly barging in full steam ahead? How did that turn out for you? I’ve done that and it never works out particularly well. When I just rush in, I often fail to understand the true problem or miss important bits of information, and both lead to failure. Throughout my career, I’ve had to learn that the most important thing I can do for any project is understand what we are trying to accomplish, why, with whom, and how the deliverable is going to be used. I’ve learned that if I invest the time to slow down to understand those things, then I will be able to be faster and more successful in the future.

The challenge: Will you be willing to take your time to understand the situation before trying to charge forward?

Have a jolly good day,

Andrew Embry

Lies of P and Expecting Difficulties (2-21-24)

This week we will kick off a series inspired by a video game I recently played call Lies of P. Our first entry is about expecting difficulties.

Lies of P (click for the trailer) is a darker reimagining of Pinocchio. You play as Pinocchio in a world where robots, called puppets, have gained sentience, and turned against humans. On top of all of this, there is some mysterious plague going around and other foul forces at play. Anway, I was playing the game and was dying A LOT. Alice, my daughter, noticed this and said, “You’re failing a lot. Why aren’t you getting upset at the game?” I thanked her for pointing out that I was failing so much 😉, and then I explained, “I’m not upset, because this game is exactly what I thought it would be. From the trailers and what I heard about the game I knew it would be a cool/creepy story, interesting game mechanics, and HARD bosses. I went into it assuming that I would fail a lot and that I would have to get good in order to make it. Now if a Mario game was this hard, I’d be super upset, because Mario games don’t position themselves to be soul crushing games. However, this game from the beginning has made it clear that it is about being tough and challenging players. I also went into the game knowing I’d feel awesome once I made it through the game’s challenges. ”

What does this have to do with anything? I wasn’t frustrated with the game, because I EXPECTED it to be difficult. I EXPECTED to run into challenges that I wouldn’t get past on the first, second, or even tenth try. Since I expected these things, I wasn’t upset when they happened. I understood that the failed attempts were just the price you have to pay before you can do great stuff.

Now think about a time when you were frustrated at work. Were you frustrated because it was difficult OR were you frustrated because you didn’t expect it to be difficult? There’s a big difference. I’ve found when I get the most frustrated at work, it’s usually because I didn’t expect that situation to be difficult. It’s because I’ve assumed that things would be smooth sailing. As I’ve matured over my career, I’ve learned to expect bumps. I’ve learned to expect things to go sideways. I’ve come to appreciate that the job isn’t doing all the things in the job description, but dealing with all of the unexpected stuff that pops up as you try to do the things listed in the job description. I’ve learned to expect things to be challenging, so I’m not thrown off when they are. I’ve learned that going through the bumps and obstacles is the price you pay to do great things, and how amazing it feels to achieve something after struggling through obstacles.

The challenge: How will you readjust your expectations to expect difficulties?

Side note: If you are into Soulslike games and haven’t tried Lies of P yet, I’d definitely recommend it. It is one of my favorite games in that genre that I’ve played and I’m pumped to say that I actually beat it!

Have a jolly good day,

Andrew Embry