Tetris and Building the Right Foundation (1-8-20)

I hope that you enjoyed your holidays and your time off. During my break I had the chance to play some video games, so video games will be the inspiration behind our series to start the year. We will start with Tetris and the importance of building correctly from the beginning.

I have always loved Tetris and used to play it with my mom when I was a kid. In case you’ve never played, Tetris is a game where different sized blocks descend from the top. Your job is to stack those blocks in neat rows. If you stack them neatly and complete a full horizontal line, that row of blocks disappears and you get points. The longer you play, the faster the blocks descend, and sooner or later everything is moving so fast you are unable to stack things correctly. Once the blocks have been stacked incorrectly and reach the top of the screen, you lose. If you look at the picture on the right, you can see that things aren’t going so well for our player.

What if I told you Tetris and life are basically the same thing? Tetris and life are about building correctly AND intentionally. Both are about ensuring you build the right foundation, in the right way, so you can adjust as blocks (or life’s challenges) come at you faster and faster and faster. In Tetris and life the difference between surviving the onslaught of challenges and losing all comes down to how well you built when you started. This could refer to building relationships, marketing strategies, brands, finances, and anything else in life.

Looking back at 2019, I’m proud of what I accomplished at work. With that said, I know there’s room for improvement. As I look back I realize that if I would have spent the time to build some of the right foundations, some of the challenges I faced would have been easier to overcome. If I would have done a better job of pausing to look ahead, I could have seen those obstacles before they came crashing down on me. Seeing these obstacles would have given me time to grab them, pivot them, and place them like Tetris blocks instead of them getting slammed into the middle of my world messing stuff up. Did any of you feel this way about last year?

The challenge: Are you building the right foundation to handle life as it throws pieces at you faster and faster?

Have a jolly good day,

Andrew Embry

Video Game Lessons Part 4 Pac-Man and Reward and Recognition (11-2-16)

This will be the last in the series of lessons I’ve learned from playing video games. We’ve learned about tenacity (Mario), the importance of celebrating wins with each other (Child of Light), and the fact that happiness and engagement are not the same thing (Bloodborne). This week we will think about having a reward and recognition philosophy as it relates to Pac-man.

If you haven’t played Pac-man, you play as Pac-man (the yellow character) and you race around the room eating yellow pellets while the ghosts chase you. In order to earn points you can eat small pellets, 4 big pellets, ghosts, and fruit. Eat all the pellets and you go to the next stage. Let’s pretend for a moment that you and I were playing against each other for a prize. What would you want to know before we started? You’d probably want to know the definition of winning, right? Let’s say that winning is whoever can clear the most stages. If that was the case, what would you focus on? You’d spend your energy trying to eat all the pellets on the screen. You would NOT worry as much about eating ghosts or fruit. Now let’s say that winning is whoever gets the most points. How would this change the way you played? You’d probably spend more time ensuring you ate the ghosts and you ate the fruit that showed up on screen. The definition of winning would change your behavior.

How does this connect with work? In Pac-man the definition of winning drives your behavior. In a similar way, the definition of winning or excellence at work drives behavior. Here are the questions of the day. Do we have a clear idea of what “winning” means at work? Do we have a clear reward and recognition philosophy to support this definition? We might have platforms and tactics to leverage, but are we clear on what behaviors we want to reward and recognize? Are we clear on how we will reward and recognize those behaviors? Allow me to be overly dramatic for a minute. For those of you who lead a team, if I interviewed the individuals on your team and asked them what behaviors you are driving and recognizing and why you are driving and recognizing those behaviors, could they tell me? If your job depended on your team being aligned on their answers, would you make the cut or would you be out of a job? I recognize that this is easy for me to say since I don’t have a team. However, I also realize that creating and driving this clarity is not a simple task. Additionally, even though I don’t have a team, I have a role in this as well. It’s my job to try and understand the rules of the game. It’s my job to try to figure out what the organization values, so I can deliver.

The challenge: As a leader have you defined winning? Have you defined what behaviors you reward and recognize and why? As an individual contributor are you seeking clarity to understand what game you’re expected to play?

Have a jolly good day,

Andrew Embry

Video Game Lessons Part 3 Driving Happiness vs. Driving Engagement (10-26-16)

As we continue with this video game series, I slowly realize how much of a nerd I am… (Wait, Andrew, you didn’t know you were a nerd before? I guess self-awareness isn’t a skill you have…) Anyway, last week we looked at lifting each other up with a game called Child of Light. This week I want to challenge the assumption that engagement and happiness is the same thing by looking at a game called Bloodborne.

Bloodborne is a horror action adventure game, where you play as a character that has to defeat monsters in order to stop a plague that is affecting the town. It has gorgeous design with an intriguing story. Overall, it’s a scary experience with some awesome looking monsters, and it’s hard. I consider myself a pretty decent gamer and I died a lot. It’s one of the hardest games I’ve played in recent memory and one of my favorites.

I was playing the game one night and having a particularly tough time defeating a nasty creature. My wife was reading a book on the couch while I kept dying. Eventually she says, “You’re dying a lot. That must be frustrating. You can’t be very happy with this game. It can’t be very fun.” I told her, “It is hard and is frustrating at times, but not all games are supposed to be happy go lucky. I’ve actually enjoyed this game so much more than many others, because of its difficulty. Sure I die a lot, but then when I advance I feel like I’ve accomplished something.” Now maybe you aren’t a video game player screaming at the screen as you try to survive attacking a horrendous monster, but have you ever experienced something like this in life?Do you have a hobby or activity that you like to do, where it is difficult AND rewarding?

What does this have to do with work? I feel that we sometimes confuse engagement with happiness, so we try to drive happiness instead of engagement. We try to drive happiness by being extra nice, minimizing conflict, etc. Happiness is important, but it’s not the same thing as engagement. Not all situations are happy go lucky. Trying to drive alignment in impossible situations is not always fun. It’s challenging. Trying to change processes to better serve customers is not always fun. It’s challenging. Standing up and being the voice of the customer isn’t always fun. It’s challenging. This is okay though, because some things should be tough. Some things should make you go back to the drawing board again and again. We work in a complex environment, so if everything was easy it wouldn’t be worth doing. However, once you accomplish those things, you should feel an immense amount of pride. There is more to engagement than happiness. There are things like the thrill of a challenge, team culture, reward and recognition, a mission that calls to us, etc. If you just focus on happiness a person slows down when the happiness is gone. If you drive engagement, when things get tough, the person just smiles and says, “Bring it!”

The challenge: Are you focused on driving happiness or engagement? How are you driving engagement?

Have a jolly good day,

Andrew Embry

Video Game Lessons Part 2 Child of Light and Lifting Each Other Up (10-19-16)

Last week we look at tenacity and Super Mario Brothers. This week I want to talk about a game called Child of Light and celebrating the success of others. Alice and I have played a lot of videos games, but her favorite to play together is Child of Light. It’s a fairy tale like game where the hero is a young girl named Aurora who has to save the kingdom from monsters and evil. I love the game because it has beautiful artwork, a whimsical story, and it shows that girls can kick butt just as much as boys.

When Alice was younger, we would play this game together and I’d have to carry most of the load. Recently, she got to the point in her videogame career where she can more or less play this game on her own. I still have to help her figure out what direction to go in sometimes, but she does everything else by herself. Anyway, she defeats all these monsters and finally reaches the final boss. The boss is a dragon like creature or as Alice would say, “The biggest monster I ever saw! This is going to be tough!” At first Alice died a few times, but eventually she beat the boss and saved the world. Alice beamed with excitement the moment she landed the final blow. This was the first game she’s beat on her own. I picked her up and said, “You did it! You beat the monster!” and then we did a celebratory dance in our living room. (Cuteness level was turned all the way up to 11, bonus points if you got the Spinal Tap reference). I’ve beaten a lot of games in my life, but I was just as excited about Alice’s win as I would have been if I would have beat the game myself. While Alice was excited for herself that she beat the game, I’d argue she was equally excited that I took notice.

So what does this have to do with work? Think about work for a moment. Think of the last small or big thing you accomplished. Did anyone else share your excitement? Did your team lift you up or did they go on like nothing had ever happened? Think of someone you work with who recently achieved something. Did you take the time out of your day to lift them up and show them you were excited for them? Did you even say anything to them? Imagine how different this place would be if everyone else shared your excitement as you moved toward your goal. Imagine how much further we could all go if we spent time lifting each other up.

The challenge: Are you strong enough to celebrate the victories of others and lift up those around you? We’re going to need your strength, because “Disease is the biggest monster I ever saw. It’s going to be tough.”

Have a jolly good day,

Andrew Embry

Video Game Lessons Part 1 Our Princess is in another Castle… (10-12-16)

This week I’d like to kick off a series about the lessons I’ve learned from playing video games. This week is about tenacity and Super Mario Brothers and is partially inspired by a recent conversation I had with someone about driving to achieve lofty goals that always seem out of reach.

In case you’re not familiar with the game, you play as Mario, a plumber who somehow got transported to the Mushroom Kingdom. The Evil King Koopa has kidnapped the Princess and it’s up to you to save her. To save her you will have to defeat enemies across multiple stages of the Mushroom Kingdom. You’ll have to go down pipes, eat flowers that allow you to throw fire, eat mushrooms that make you grow, and you’ll have to go toe to toe with King Koopa. I remember being a 4 or 5 year old, defeating some levels, and beating Koopa in my first castle. After I beat him I was taken to a room where I received the message, “Thank you Mario! But our princess is in another castle!” Wait. What!?!?

That’s right. I’d survived the perils of the Mushroom Kingdom. I’d defeated who I thought was King Koopa only to learn that my journey wasn’t over yet. I celebrated the fact that I had saved Toad and had beaten the first castle. Then, I realized I had more enemies to defeat, more castles to conquer, more difficulties ahead of me. This was one of my earliest lessons in tenacity and perseverance, because the game doesn’t get easier. In fact, it gets more difficult. After hours of playing and trying, I eventually was able to defeat all the levels and save the Princess, which made me feel pretty awesome about my 4 or 5 year old self.

So what does this have to do with work? The work we do isn’t easy and the goals we set for ourselves are rarely easily achieved. How often do you reach the peak of a summit in your work to realize that the “princess” is in another castle? When you see this you have two options. The first option is to quit. The second option is to celebrate how far you’ve come and then grab a fire flower, start throwing fireballs, and continue on until you finally achieve your goal.

The challenge: Are you willing to put in the work to reach your goals “in another castle”?

Have a jolly good day,

Andrew Embry