Last week was about bringing different versions of yourself to work. This week is an extension of that and is more focused on creating the right atmosphere, so people can bring different versions of themselves to work, including the fragile ego side of ourselves as Pat put it. This email is a little longer, because I want to keep it real and share a Embry story with you.
Let’s pretend I asked you to assess three different restaurants. You start by going to restaurant A, but you can’t ever find it. Next, you go to restaurant B. The parking lot is filled with potholes and trash. Once you’re at the entrance, you see people, but the lights are off. You enter and eat, but never quite feel comfortable. Finally, you go to restaurant C. Everything is clean, and as you enter you feel warmth and comfort. There is a place waiting for you and the food is great. The server is attentive to you and what you need. Which restaurant is the best?
What does this have to do with anything? In the above situation, each restaurant creates its own vibe. Each vibe makes you feel different, and some make you feel more welcome than others. I’d argue as leaders, we are all like restaurants creating an environment that does or does not welcome people. Restaurant A is those leaders, where you’re not ever sure if they are there for you, because when you need them, you can’t find them physically or metaphorically. Restaurant B is those leaders, who might be open to you, but you’re not quite sure. They feel more hidden, and make you feel like you’re a burden to them. Restaurant C is those leaders, who create a welcoming, warm, and safe space for you to show up. It’s a space where you can bring different versions of yourself, and feel comfortable doing so. Have you worked with these different kinds of leaders? How did each one make you feel?
Embry story – Life had straight up kicked my butt, and Self-Doubt Andrew had taken over for weeks. I couldn’t shake him. I was trapped. I needed a Restaurant C, a safe place to talk about this. I send an email written by Self-Doubt Andrew to my boss that starts like this, “The short version- I feel like I’m not fulfilling my role and providing enough value to the team, and as a result I feel like I’m letting down you and the team. I don’t feel like I’m a total disaster, but I don’t feel great about what I’ve done so far either. My current mind state is feeling like I’m crawling out of a pit after being stuck in a hole for a few weeks.” Believe it or not, from there the email downward spirals even further. (I realize that sharing all of this is probably me being a little too honest, but I never claimed to be anything more than human.)
The mere fact that I sent my boss that email, shows she’s built a Restaurant C with me, a safe place to be me, any kind of me. We sit down and talk. She tells me she could tell I was in a funk, so I felt seen. She listens and asks questions to understand, postponing judgment while I’m a complete hot mess. She challenges the self-defeating narrative I keep repeating. She helps reframe things and tries to get me to crawl outside of my head. She does all this, but she doesn’t lie and tell me everything is okay either. She acknowledges I’m falling short in some places, and she helps me find direction. Throughout the conversation I know she cares, and she keeps offering to help. It’s this interaction, and all the interactions over time where she has shown she cares that has made her a Restaurant C for me, a safe place, a safe person. As we talk, Self-Doubt Andrew realizes he no longer has a place, so he shrinks back to his dark cage over the next few days and life loving Andrew shows up again. It’s not like my problems went away. It’s that I found a safe place to be with my problems with someone else, and that made the difference.
The challenge: Reflect on the conversations you have with teammates and the people you lead. How many of them are the type of vulnerable conversations like that one I described. If you’re never having those conversations, maybe everything just happens to be going well, or maybe you’re closer to being a Restaurant A or B than you realize. Maybe, you aren’t creating a safe space. Which restaurant will you be? What vibes will you create?
Have a jolly good day,
Andrew Embry