Tag: process

The Original Nintendo and Being Easy to Work With (4-8-26)

You can’t talk about Mario without talking about the original Nintendo console.  This week is about how temperamental those original game cartridges were and being easy to work with.  This entry is inspired by a nostalgic trip down memory lane that Jenna Alspaugh took me on.

The Nintendo console was launched in the 1980s with Super Mario as the flagship game.  When the console worked, it was amazing!  You were instantly transported to the mushroom kingdom to experience a new type of entertainment.  The only problem is that the console didn’t always work immediately.  Getting it to work was like performing a ritual for the video game gods and hoping for their blessing.  You’d grab the video game cartridge, blow into it to clean it, insert it into the system, wiggle it just slightly, say a few more prayers, and then hit the power button.  You’d repeat variations of this until it finally worked.   

Let’s connect this to work.  Whether or not you’ve ever played Super Mario, we’ve all likely ran into some version of having to put in a lot of extra effort just to make something work correctly.  When have you interacted with processes or systems that were just difficult?  When have you interacted with people who were just difficult?  How did those make you feel?  In both experiences, I’ve left those situations feeling frustrated and wondering if it was worth it or not.  Also, I felt less inclined to use that service or partner with that person again.  Also, since we are being honest, have you had times where you were being the difficult person?  (sheepishly raises his hand)  While it’s true that bumps and mistakes are going to happen, we can also ensure we are doing things to make it as easy as possible for customers and partners to work with us.

The challenge: How can we make it easier for customers to interact with our products and solutions?  How can we make it easier for individuals to partner with us?

Have a jolly good day,

Andrew Embry

Chess and the Power to Evolve Rules (2-11-26)

This week we are going to kick off a series inspired by how my kids play chess.  This week is about chess and the power to evolve rules.

The other day Cameron asked me to sit down and play chess with him.  When I did the first thing I asked was, “What rules are we playing by?”  At this point you might be confused.  If you’ve played chess, you know there is a standard set of rules that dictates how pieces move.  This set of rules impacts how people strategize and play the game.

Cameron and Alice enjoy normal chess, and they have found a lot of joy in creating new versions.  Each version begins with the normal rules of the game and then adds new twists ranging from the ability to bring pieces back from the dead to have traitors that take your own pieces.  Every unique wrinkle changes the way you strategize and play the game.  I ask what version they want to play, so I can also have a say in shaping the rules.

Let’s make two connections to work.  First, how many times have you heard people at work say things like, “This is the process.  This is the way we do things.  This is just the environment we operate in.”?  Have you been the one to say those things?  I have. It happens to the best of us 😉  Often, when we think of work, we believe that the rules are fixed, but they don’t have to be.  Cam and Alice have shown us that we can evolve the rules just like in chess.  When we evolve the rules, we change the way we think about and play the game.  Every process, every workflow, and every preconceived notion can and should be challenged.  This is the only way to make progress.

Here is the second connection.  The environment is changing faster than ever before.  If we are not intentional about evolving the game we call work, then we will just have to blindly accept whatever new rules come our way.  I’d much rather shape the rules and the game.  What about you?

The challenge: How will you challenge the rules and shape the games you play?

Have a jolly good day,

Andrew Embry

Blog #650- Central Air, Systems, and Being a Leader/Technician (8-6-25)

This is going to be the final entry in the series about replacing my air conditioning.  Last week we explored how leaders can create a cooler and more comfortable environment.  This week I want to dive deeper into this idea by exploring central air conditioning as an integrated system and being a leader/technician.

When my air conditioning was broken, my thermostat still worked.  We could set it to the desired temperature.  However, some parts of the integrated system didn’t work.  It was pushing air around, but unable to cool the air.  As a result, even if we had the temperature set where we wanted it to be, the system was unable to deliver those results.  The technician knew the thermostat was fine, and also knew the only way to achieve the desired result would be to upgrade the parts and system. 

What does this have to do with work?  A thermostat is a lot like a vision.  The thermostat/vision can be set clearly and correctly.  However, the vision doesn’t matter if we haven’t set up the pieces and processes in a way that enables us to achieve that vision.  Have you ever encountered a situation where a vision couldn’t be achieved in the current system?  Maybe, you were asked to move faster, but our internal processes were not set up to enable speed and there were not the right tools to be more efficient.  Maybe you were asked to be bold and take on more risks, but the processes and governance around you didn’t empower you to make decisions.  The system must be designed to support the vision.

With this in mind, great leaders aren’t just people who set the thermostat.  Great leaders aren’t just people who create successful environments with words.  Great leaders are the technicians who ensure the other pieces and processes will lead to achieving the vision.  Great leaders are the ones who say, “We want to move faster, well X is getting in the way.  X either needs to be removed or replaced by something that gives us speed.  Let’s take Y process and totally reimagine it to fit our needs vs the way we’ve always done things.” 

The challenge: Will you be a leader who just sets the thermostat (vision) or will you be the leader/technician who builds a system that leads to success?

Bonus:  This is blog #650.  Thanks so much for reading and encouraging me throughout the years to keep writing.  I appreciate you all being part of this journey!  If you have any favorite blogs or topics, I’d love to hear about them.

Have a jolly good day,

Andrew Embry

Parenting, Cleaning, and Adapting as a Leader (2-12-25)

Be stubborn about your goals and flexible about your methods. | Life ...This week we are going to kick off a series about lessons I’ve learned from being a dad.  This week is about parenting, cleaning the house, and being flexible and adaptable when leading others.

When I was a kid and would help my family clean the house it would look like this.  My mom would blast music (usually Prince, Rod Stewart or Alanis Morisette).  With the music blaring we would all start jumping in and helping with little direction.  When I initially tried this approach with my own kids, it didn’t go so well.  In case I’ve never mentioned it, we have some neurodivergence in my house, so cleaning the way I did as a kid is EXTREMELY overwhelming for my kids.  The loud music is overstimulating and the lack of clarity on what needs to be done is anxiety inducing.  Trying to clean this way would result in everyone being overstimulated, grumpy, and the house not getting clean.  #failure

After failing a few times, I needed to reevaluate the situation.  At the end of the day, my goals are to get the house clean and to help my kids become more self-sufficient.  I’ve learned to be flexible in HOW I achieve those goals.  When I clean with my kids, we don’t play music to avoid overstimulation.  Also, I create a list of the tasks and add some gamification, so there is clear direction.  We don’t clean the house.  We save Hyrule! (a nod to The Legend of Zelda video game series)  My list might look like, “Beat the Water Temple aka Clean the Bathrooms for 50 points,” or “Straighten up Goron City aka The Kitchen for 20 points.” My kids then methodically work through the list, accomplishing tasks, and checking stuff off until the house is clean.  It’s very different from the way I grew up cleaning, but it is still very effective.

Where exactly is this going?  As a leader, it’s your job to enable the other people around you to be successful.  Often, this means being strict about the goal, but being flexible in HOW to achieve that goal.  Did my kids have to clean like I did in order to be successful?  No.  We found a way that works for them and enabled their success.  Think about work.  How often has a leader more or less forced you to do something their way, even though it wasn’t the only path to success?  What were the consequences of that?  When I’ve had those experiences, I’ve often felt disengaged and often saw how more value could have been provided if the leader would have just been a little more open to thinking differently.

The challenge: As a leader are you being adaptable and flexible enough to enable others to be successful?

Have a jolly good day,

Andrew Embry