
Last week was about the different kinds of value a blanket can bring. Here is one of my favorite responses to last week’s blog from one of my favorite folks here at Lilly, “Essentially being a blanket that the team needs, is a sign of great leadership. Providing value in your role will be your baseline expectation. Making an impact to the team will help to demonstrate the leader you’re capable of becoming.” As you reflect on that tasty morsel we will stick with blankets this week and think about how we can turn a normal occurrence into something special by doing something small.
The picture is from Violet’s birthday. Normally, we eat lunch at a table together, but it was Violet’s birthday and we wanted to do something a little different for lunch before her party. She loves picnics, but it was too cold outside, so instead we decided to put down a blanket and put on her favorite cartoon and we instantly had a cartoon party picnic. Pretty awesome right? I can tell you wish you could have a cartoon party picnic at work.
In the above instance we took an experience and made it even better by doing something small. We took an old blanket, put it on the ground, and instantly transformed the living room into something more.
How does this connect with work? If you think about what we ultimately do, we create experiences for people. We create experiences for the patients we serve and we also create experiences as we work with each other. In both cases, it’s easy to think that the only way we can have an impact is through some large gesture. Don’t get me wrong, large gestures are nice, but they aren’t always feasible or necessary. Often, it’s the small things that can transform one thing into a much better experience.
As you think of the patients we serve, what small things can you do to make their experience better? Do they always need something with lots of bells and whistles? Maybe they need something smaller and more practical. Something as simple as going the extra step to make sure that the materials they receive are simple and easy to understand. Maybe it’s something like the packaging or delivery device.
As you think of working with each other, what small things can you do to make the experience better? Maybe it’s as simple as sending a meme about being awesome vs. just sending a “great job” generic email. Maybe it’s as simple as saying, “I saw this and it reminded me of you,” to let them know you care. Maybe it’s just a kind word and a high five. Maybe it’s a hand-written note (I actually keep all of the ones I receive and I even reread them when I have crappy days. I know. Sappy. But if you’ve ever given me a handwritten note know I’ve got more value out of it then you will ever realize.)
The challenge: Are you doing the small things that can make a big difference?
Have a jolly good day,
Andrew Embry
