AI, Tools, and Expectations

Last week was about my kids using ChatGPT and not limiting our thinking. This week is about AI, tools, and expectations.

Let’s say that you needed to assemble something, so you grab a wrench out of your toolbox. You use the wrench to fasten the nuts and bolts. Then, you realize there are screws you need to insert. Your wrench won’t be able to insert the screws. Does this make the wrench bad? Would you throw the wrench away, because it wasn’t good at solving this challenge? I’m guessing you wouldn’t. I hope you’d recognize the value and the limitations of the wrench, and every other tool in your arsenal.

Let’s connect some dots. We should apply this same thinking to AI. I’ve been in conversations exploring different AI tools and heard people say, “It can’t do X, so I don’t know if it’s any good.” Have you ever heard someone say something like that? This would be like saying, “This wrench doesn’t work for every single situation, so that means wrenches are bad.” It’s true that the tool couldn’t do X. However, the tool could do A, B, and C and get you 70% of the way there in minutes vs the weeks it would take you to do this manually. That is powerful. That is valuable.

Whether it’s wrenches and screwdrivers from a toolbox or types of AI applications, it’s important to have the right expectation for each tool. We don’t expect a wrench to be perfect and solve all problems. Instead, we understand we need a variety of tools to be successful. In a similar way, we shouldn’t treat AI as if it is just one tool. AI spans a variety of tools and use cases, each with their own benefits and limitations.

The challenge: How will you properly set expectations for various AI tools?

Have a jolly good day,

Andrew Embry

My Kids, ChatGPT, and Not Being Limited in our Thinking (3-12-25)

This week we are going to kick off a new series focused on things I’ve learned about AI over the past almost 2 years in my role leading various AI initiatives. This one just so happens to be about my kids, ChatGPT, and not being limited in our thinking.

Shortly after ChatGPT was launched, I introduced my kids to the technology. While they may not have understood what a large language model was or how it worked, I helped them understand the role it could play. Essentially, I told them it was like an assistant for them to use to explore ideas.

A couple of weeks later, we were sitting at the dinner table and I asked everyone what they had done that day. My kids explained to me how they created a new game with ChatGPT. I was shocked by this and asked them to tell me more. They explained how they told ChatGPT that they wanted to play a game inspired by their favorite cartoon, Owl House, which included epic battle against evil villains and took about an hour to play. With this prompt, ChatGPT created the rules, plot, and setting for their game. I asked how they came up with the idea to do this, because I never would have thought of it in a million years. Their response was basically, “You said it could help brainstorm, so why wouldn’t we try that?” By the way, that’s some pretty good prompting. #prouddad

What does this have to do with anything? At the time, I would have never thought of using ChatGPT to create a game. I had been stuck in my normal day to day frame and unable to see beyond it. I hadn’t realized it at the time, but I had limited AI to only certain use cases. When my kids shared their experience, it was a nudge that I need to make sure that I’m not the one limiting the potential of emerging technology. Now, instead of asking, “Where does AI fit?” I ask, “How can we use AI to enhance what’s possible?” The first question assumes there are limited places where AI can be helpful. The second question assumes that there is always a chance to leverage AI to enhance things. This second question causes me to lean in with curiosity and a willingness to explore potential.

The challenge: How will you ensure your thinking is free and unlimited?

Have a jolly good day,

Andrew Embry

Parenting and the Power of Being Kind and Caring (3-5-25)

Our last entry was about little signs of support. This week is about parenting and the power of being caring and kind.

Last week, Alice (almost 13) was having a tough time. I talked to her a bit about it. Later that night, I heard Alice telling my wife how I had been so helpful to her. My heart swelled when I heard her say that. If I’m entirely honest, I have no idea what I did. I can’t think of any special tactic or some magic question or phrase I used. Instead, Alice shared, “He was so caring and kind.”

What does this have to do with anything? Yesterday, was the first day of a market research supplier partner conference. I ran into someone I hadn’t seen in years. We had worked together on a few things when she first joined her company, and then I hadn’t crossed paths with her too much since. I was so excited to see her and how far she had come in her career. Then, she looked at me and said something like, “You may not even know this, but you were like an important part of my early career.” I was shocked. I had no clue I had such an impact on her. If I’m entirely honest, I have no idea what I did that could have made her feel that way. I can’t think of any special nuggets I shared with her. I don’t remember imparting any specific wisdom. I can’t think of any secret market research techniques I showed her. Instead, she went on to explain how I was caring and kind when she started out, and that made all the difference.

Think about the people who have had a positive impact on you in in your career. If I asked you to explain what specifically they did, you might struggle. However, I bet for all of them you would say that they cared about you and were kind. Those two simple things are so powerful. Those two simple things always matter.

The challenge- In a world where it is easy to be uncaring and cruel, will you have the strength to be caring and kind?

Have a jolly good day,

Andrew Embry

Parenting and Little Signs of Support (2-26-25)

Last week was about parenting and setting incentives. This week is about parenting and little signs of support.

Recently, Cameron auditioned for a role in a local production of Finding Nemo. This was a big step for him. He had been in plays before, but this was the first time he auditioned for a speaking role. He put in a lot of effort to get ready. Ultimately, he earned the part of Nigel the pelican. My wife and I wanted to show our support of him and his accomplishment. She was scrolling on Amazon when she found a fun pelican t-shirt she was going to buy for Cam to celebrate his accomplishment. I laughed and asked, “Do they have one in my size?” Check out the pic on the right. Cam got a huge kick out of the fact that I got a shirt just like his and that we could be twins.

What does this have to do with anything? This week’s story shows how appreciated a small show of support can be. The shirts were relatively cheap. There was nothing fancy or flashy. Still, it showed Cam that we saw him and were proud of his accomplishments.

Think about work for a minute. Think about all the ways people show you small signs of support and what that means to you. Maybe, they buy you a coffee. Maybe, they send you a fun meme. Maybe, they send you a quick note. No matter what they do, I’m sure their small sign of support means something. Wouldn’t it be nice if we gave and received these small signs of support more often?

The challenge- What is something small you can do to show you support and appreciate someone today?

Bonus challenge- Are you a peliCAN or a peliCAN’T?

Have a jolly good day,

Andrew Embry

Parenting and Setting Incentives (2-19-25)

Last week was about parenting, cleaning the house, and being flexible. This week is about parenting and creating incentives.

We already have 2 cats in our house, but my son Cameron (11) really wants his own cat. My wife and I ultimately agreed that he could get one for his 12^th birthday. Cam, ever the negotiator, talked to his to uncover what he could do to get it sooner and said he was willing to do anything to make this happen. My wife and I saw this as an opportunity to provide an incentive for Cam to do the right thing to earn the cat sooner.

Before setting the incentive, the first thing my wife and I did was talk about our overarching goal for Cam, which is for him to grow up to be a kind and compassionate self-sufficient human. From there, we got VERY SPECIFIC about what behaviors he could work on building now that would lead to this. Based on our understanding of our son, we settled on three things. First, we wanted him to get better at doing his chores without being asked or reminded, because this would help him learn how to take care of himself and his future house. Second, we wanted to help him get better at stepping outside of his comfort zone, which in this case includes trying new foods which is really hard for him. Third, we wanted him to continue to develop the ability to advocate for himself in situations, whether that is clearly expressing a boundary or just speaking up for himself. With these things in mind, I developed a point system and Excel sheet tracker that shows his progress over time. If he does those three things relatively consistently he will get his cat early. We talked to Cam about these things, and he’s on board. We even through in some extra hard bonus things worth a lot of points, and he’s strongly considering doing those things too.

How does this connect with anything? Often when we think of incentives we think of base pay, bonuses, or some other compensation. However, in my experience, we don’t do the best job thinking about the behaviors we are trying to drive in a culture or an organization. Then, since we haven’t truly thought about the behaviors we are trying to drive, we don’t have a way to directly link those behaviors with incentives (compensation, bonuses, verbal praise, Inspire points, etc.). Without that direct link, it’s difficult to reinforce the behaviors we want to see, which makes it hard to drive behavior change.

The challenge- Do you know what behaviors you are trying to drive? Do your incentives connect to those behaviors?

Have a jolly good day,

Andrew Embry

Parenting, Cleaning, and Adapting as a Leader (2-12-25)

Be stubborn about your goals and flexible about your methods. | Life ... This week we are going to kick off a series about lessons I’ve learned from being a dad. This week is about parenting, cleaning the house, and being flexible and adaptable when leading others.

When I was a kid and would help my family clean the house it would look like this. My mom would blast music (usually Prince, Rod Stewart or Alanis Morisette). With the music blaring we would all start jumping in and helping with little direction. When I initially tried this approach with my own kids, it didn’t go so well. In case I’ve never mentioned it, we have some neurodivergence in my house, so cleaning the way I did as a kid is EXTREMELY overwhelming for my kids. The loud music is overstimulating and the lack of clarity on what needs to be done is anxiety inducing. Trying to clean this way would result in everyone being overstimulated, grumpy, and the house not getting clean. #failure

After failing a few times, I needed to reevaluate the situation. At the end of the day, my goals are to get the house clean and to help my kids become more self-sufficient. I’ve learned to be flexible in HOW I achieve those goals. When I clean with my kids, we don’t play music to avoid overstimulation. Also, I create a list of the tasks and add some gamification, so there is clear direction. We don’t clean the house. We save Hyrule! (a nod to The Legend of Zelda video game series) My list might look like, “Beat the Water Temple aka Clean the Bathrooms for 50 points,” or “Straighten up Goron City aka The Kitchen for 20 points.” My kids then methodically work through the list, accomplishing tasks, and checking stuff off until the house is clean. It’s very different from the way I grew up cleaning, but it is still very effective.

Where exactly is this going? As a leader, it’s your job to enable the other people around you to be successful. Often, this means being strict about the goal, but being flexible in HOW to achieve that goal. Did my kids have to clean like I did in order to be successful? No. We found a way that works for them and enabled their success. Think about work. How often has a leader more or less forced you to do something their way, even though it wasn’t the only path to success? What were the consequences of that? When I’ve had those experiences, I’ve often felt disengaged and often saw how more value could have been provided if the leader would have just been a little more open to thinking differently.

The challenge: As a leader are you being adaptable and flexible enough to enable others to be successful?

Have a jolly good day,

Andrew Embry

Bonus Blog- The Power of Kind Words

Bonus blog entry for the week about the power of kind words. In my blog last week I talked about how I didn’t feel I accomplished all the things I wanted to in January. If I’m being honest, life and work kicked my butt the entire month. It felt like I was juggling balls, all of them were glass, and I was letting quite a few of them fall and shatter. In the midst of feeling like an utter failure, one of my partners sent me this email.

“I could tell you have a lot going on for you this week, and it seems like you’ve been under a lot of stress. I just wanted to pop in to say that you’re doing a great job, and you’re easily one of my favorite clients to work with. You handle yourself so well and I value our partnership a lot. Keep being awesome and have a great weekend!”

What does this have to do with anything? Have you ever felt like you were a total failure? That’s where I was, and then I received that email. I can’t begin to tell you how much I needed that message, especially because this partner is one of the ones I felt I was failing the most. That short message changed the trajectory of my week and is carrying me into this week. This short email reminded me of two things. First, we are likely never as big of a failure as we feel like we are. Second, there is a lot of power in sharing an uplifting message with someone.

The challenge- Lift someone up today. Write them a short message showing them some love and appreciation. Create a positive ripple in the universe.

Bonus- If no one has told you lately, YOU’RE AWESOME! You are being so strong in the midst of all kinds of swirl, change, and challenges. YOU ARE ENOUGH and you are a gloriously beautiful messy human 😉

Have a jolly good day,

Andrew Embry

Goals and Celebrating Progress (2-5-25)

This is the last in our series about goals. This week is about celebrating progress.

If I’m being honest, I’m not particularly happy with how January played out for me. There was travel, a lot of all-day workshops, and an illness that knocked me on my butt for like 1.5 weeks. It left me feeling like I hadn’t accomplished anything meaningful on the work or life front.

I was talking about something work related and sharing how I felt like a failure and the person replied with, “But look at all the progress that has been made. It’s not done yet, but it’s come so far. In fact, you’re so much further than I thought you’d be at this point on it.” It was a great reminder that I had been so focused on the finish line that I had never paused to appreciate my progress.

Let’s make some connections. Have you ever had a week or month go by, looked up, and then felt like a complete failure? Please tell me I’m not the only one 😉 It’s easy to get so lost in the daily grind that you don’t ever realize that all those steps you have taken add up. I’d bet that if you would just pause a moment to realize how far you’ve come, you would feel completely different.

The challenge: Will you appreciate and celebrate the progress you have made?

Have a jolly good day,

Andrew Embry

Goals and Setbacks (1-29-25)

Last week was about goals and means. This week is about goals and setbacks.

One of my goals this year was about completing obstacle course races. My first race was supposed to be last Saturday, and it was going to be the Abominable Snow Race. The only problem is that I came down with a nasty flu bug on Thursday, and I didn’t stop running a fever until Saturday night. Needless to say, I wasn’t able to make the race, and that was the first goal I missed for the year. At this point, I have two choices. I can continue to wallow in how sad I am that I missed a goal or I can regroup and get back after it. I may have missed that race, but I can make sure I’m even more prepared for my next one. (Pic is the Yeti and I from last year)

Now let’s make some connections. Have you ever missed achieving one of your goals at work? I have. Have you ever got lost in the downward spiral after missing out? I have. I have sat there and stewed, replaying every mistake, listing every excuse, and becoming so fixated on the negative that I became stuck. None of this was particularly helpful. None of this helped me move forward. Eventually, I had to accept the reality that I missed a goal, and the only thing I could do is regroup, refocus and go again.

The challenge: How will you regroup and refocus when you experience a setback?

Have a jolly good day,

Andrew Embry

Goals and Means (1-22-25)

Last week was about discussing goals with others. This week is about being clear on the means we will use to achieve those goals.

I mentioned last week that one of my goals is to get stronger, more specifically it’s to increase the amount of weight I lift on a weekly basis by 15-20% for the year. At this point, the outcome is relatively clear. However, the means to get there are not so clear, and the means matter. I could increase my strength in a lot of ways. I could take steroids, which likely wouldn’t be good for me or my family. I get super grumpy when I take steroids for poison ivy 😉 I could cheat by sandbagging my baseline, which would make any improvements larger than they are. I could follow a variety of exercise splits (push/pull/legs, full body, etc). I could workout 10 minutes per day or 3 hours per day. The means matter. Some of them are cheating. Some of them have negative impacts on me and others. Some of them involve making other trade-offs I would need to consider.

What does this have to do with work? Often, we are clear about the outcomes we want, but we are not as clear about the behaviors and means we want to see as people deliver those outcomes. Have you ever seen someone deliver the desired outcome, but leave a trail of dead bodies on the path to get there? I have. Have you ever seen someone deliver the desired outcome, but they caused way more chaos and fire drills than were necessary? I have. Have you ever seen anyone deliver an outcome, but they didn’t collaborate or inform folks along the way? I have. When people reach the outcome via poor means, that’s not a success and it likely does a fair amount of damage along the way. The means matter. As leaders and colleagues, we all need to be clear about the behaviors and means that we hope to see from each other.

The challenge: What are your goals? HOW will you go about achieving those goals?

Have a jolly good day,

Andrew Embry